Modern Apprenticeship | 1 Position available

Medical Receptionist/Primary Care Advisor

Portobello Surgery

MA

Medical Receptionist/Primary Care Advisor

Portobello Surgery Apply Now
£11,193 per year Edinburgh Full-time (35 Hours) Microcom Training 29/06/2019 SCQF level 6/7

Job overview

Main Purpose of the Post

• To provide a professional reception and administrative service to patients, doctors, staff, health service professionals and others.
• To work effectively and unsupervised in often complex and unpredictable situations.
• To understand and contribute fully to the functioning of both the reception team and the wider practice team.
• To use own judgement, resourcefulness, common sense and local knowledge within defined parameters to respond to patients’ enquiries, particularly in assessing degree of urgency.

KEY RESULT AREAS

• Reception Tasks Provide a full reception service to patients and healthcare professional both within and outside the Practice.
• Respond to all queries and requests for assistance in an efficient and courteous manner, answering general enquiries and explaining Practice procedures.
• Understand fully Practice appointment systems, including regular and incidental variations, and report any problems.
• Book appointments and recall appointments for patients
• Receive and accurately record requests for home visits, assessing urgency in accordance with Practice protocols.
• Assign rooms to visiting clinicians as and when required.
• Receive and make calls as required, diverting calls as appropriate and taking messages effectively according to Practice protocols.
• Advise patients of relevant charges for private services, accept payment and issue receipts.
• Action requests for ambulance transportation, following instruction as provided by the ambulance service, ensuring that all information required is available and accurate.
• Responsible for re-stocking of information leaflets and questionnaires for patients.
• Receive and direct patients and visitors in a welcome, efficient and courteous manner.
• Carry out scanning and filing into DOCMAN as per practice protocols, including Action Tray

Administrative and Clerical Tasks
Ensure patient records are accurate, up-to-date and made available to clinicians as required.
• Ensure that appropriate correspondence, reports, results etc. are recorded, actioned and stored in accordance with Practice protocols and Data Protection Act 1998.
• Respond to requests for access to medical records, reports etc. in accordance with the Access to Health Records Act 1990 and the Access to Medical Reports Act 1998.

Communications:

Ensure all information both incoming and outgoing is actioned appropriately and timeously. Use judgement to interpret and assess the relative urgency of each request.
• Communicate with people at all levels in a polite and constructive manner with proper regard to confidentiality.
• Make appropriate use of the available channels of communication, for example telephone, fax, e-mail, face-to-face, Practice Electronic Notice Board, Practice Information Boards, written.
• Know under which circumstances clinical and non-clinical advice should be sought.
• Assess the risk associated with an unusual situation and seek guidance where appropriate.
• Information Technology Follow a variety of clinical administrative processes through to completion, for example cervical cytology and other health recall systems, repeat prescription system, coding of clinical disease and audit projects.
• Be aware of computer protocols and the practice policy on the use of passwords.
• Be are of the Data Protection Act 1998 in relation to information stored on computer.
• Input patient data to, and access patient data from, the computerised patient database in accordance with Practice protocols.

Team Work:

• Act as a useful member of the Primary Care Health Team
• Provide peer support and help as appropriate to ensure the efficient discharge of all duties.
• Have a responsible and flexible approach
• Participate actively in training, meetings, other personal development and any Practice initiatives to keep abreast of developments.
• Be aware of tasks and responsibilities of other members of staff.
• Communicate effectively to colleagues any unresolved or urgent matters.
• Security Undertake all routine security duties, in accordance with Practice protocols. Respond to any unexpected situation in an appropriate manner.
• Be responsible for opening and closing premises including activating/setting the intruder alarm system and the telephone answering service.
• Ensure that all computers are logged-out of the network at the end of each working day.
• Carry out duties in accordance with the Practice’s Health and Safety Policy as directed by senior staff.

Undertake all routine security duties, in accordance with Practice protocols. Respond to any unexpected situation in an appropriate manner.

• Be responsible for opening and closing premises including activating/setting the intruder alarm system and the telephone answering service.
• Ensure that all computers are logged-out of the network at the end of each working day.
• Carry out duties in accordance with the Practice’s Health and Safety Policy as directed by senior staff.

What will I learn?

You will be rewarded with your SCQF level 6 in business and administration.

You will also learn more personal qualities such as;
• Good communication skills, both oral and written
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good team-working skills

What qualification or qualities are required?

• Team player
• Motivated
• Enthusiastic
• Customer Service Focused
• Tact and diplomacy
• Positive Outlook
• Excellent Time Keeper
• Nat 5 Minimum in English & Maths

• Highers (Desirable not essential)
• Good numerical skills
• Well developed keyboard skills
• Good organisation and effective communication skills
• Manage time effectively, prioritising work to meet competing demands
• Ability to problem solve
• Desire to learn new skills and gain knowledge
• Ability to take instruction and work as part of a team
• Ability to use own initiative within competency levels
• Promote a positive working environment
• Have regard for own and others’ health and safety in the workplace

• Dealing with difficult and complex situations
• Managing anti-social behaviour and verbal abuse
• Flexible – willing to change shifts during period of staff shortage due annual/sick leave

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